Our policy for Bright Work manufactured chemical products is to provide the highest quality products with exceptional service. However, there are times when customers order the wrong material. Please insure that the material being ordered is correct. Any returns are subject to a 20% restocking fee plus freight. Taxes where applicable will be credited accordingly. If a customer does elect to return merchandise, please contact us for a return authorization number and further instructions. Returns will also be subject to inspection for usage or contamination in order to determine the full or pro-rated credit. Approved credits will be executed via the original payment method.